A lot of people have this question, Why to buy to a Rainbow Authorized Distributor if there is several other people who “sell” Rainbows? well let us explain you something very simple.
Rexair LLC, the manufacture of Rainbow® only sell Rainbows to its authorized distributors.
Rexair LLC, do not allow any Authorized Distributor to sell Rainbow online.
You can double check this in Rexair website, there are several risk when you purchase a Rainbow from other than a Rainbow authorized Distributor/dealer, here are some of them:
- No Rainbow is new if you purchase it from an unauthorized retailer, even if they claim their products are new.
- There is No Warranty cover by the manufacturer or any Rainbow distributor. If they offer you a Warranty, is by a third party and most of the time you have to pay for shipping cost or labor, besides they can’t offer you a real solution to any problem because they don’t have new/original parts of Rainbows.
- You will not have a local support if you buy online. most of the time the only way of communication with them is by email. In contrast a distributor always have a local retail business where you can go or call us by phone.
- If you purchase a Rainbow online you will have to pay the shipping cost, and you only going to actually see the product condition several days later after you paid, which is normally very late. If you have any problem, then you have to deal with shipping cost back and forth.
- Although some vendors have prices a little lower than an authorized distributor, at the end of the day you pay a lot more for a not new Rainbow, so you don’t have to do a risky deal because we have Rainbows from everybody’s budget.
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I just got a new rainbow and I notice that it does not come with the rug shampoo nozzle to clean big rug areas.
vladimir leon says
Hi Deedee, you are right, the aquamate is an optional accessory and is sold separately, however some distributor can offer you a free aquamate after your Rainbow purchased if you refer some leads, each dealer have different promotions so you will have to contact your Rainbow dealer.